Welcome to the Birthday Box! This is our custom wax melt gift box aimed at being a gift for someone - or yourself - for an upcoming Birthday! As this is a custom item please contact us either on here or Instagram so we can have a photo from you and talk to you about what you actually want in the box. If we can't get hold of you, it will be very hard for us to fulfill this order.
The Birthday Box - What do you get in the gift box?
Right, well I guess you want to know what you'll be getting this box? Here you go then:
- One Birthday Cake Clamshell with a custom "Happy Birthday" design - we will need you to send us a photo for this. You can also have a name, age or any other text on the logo design.
- 3 Teddy Clamshells of your choosing. Please put in the notes which ones you want so we can remove them from the inventory ASAP. If they are out of stock we'll get hold of you to ask which other one you'd like.
- Large 110g bar of Galaxy (VEGAN option available)
- Hershey's Sprinkles and Creme chocolate bar (VEGAN option available)
- Hot chocolate & Biscuits
- Grey gift box to put it all in!
PLEASE MESSAGE IF YOU WANT SOMETHING ELSE!
Look, we have other stuff here too! We have sweets, coffee, tea, other chocolates etc. So if your mum hates galaxy then ask us what else she would like. Maybe you'd rather another wax melt, or a handful of sweets. Just get in touch and we'll sort you out.
Please note, this item might take a little bit longer to dispatch due to the fact it will be custom. Hopefully we can still be within the 3-5 days, but
If we can't get hold of you: In the event that we don't hear from you after you've ordered, we will have to fulfill this item without your input. We'll try and give you 3-5 days as we really want you to have something you like, but we also don't want someone wondering where their order is. Unfortunately, this will mean no custom clamshell, but you will get a generic "Happy Birthday" logo, and then 3 Teddy Clamshells of our choosing. Don't worry, we'll try and pick ones that we like.
Teddy Clamshell Details
Size: Our Teddy Clamshells are slightly smaller than our Extra-Large Clamshells and weigh around 65-70g! Perfect if you like a scent enough to get a decent sized wax melt, but affordable enough if you want to try others too! If you're unsure about trying our clamshells, then why not try our Teddy Pots instead!
Wax: Our wax is 100% soy wax mixed with mica powder to colour it and give it that shimmer!
Our products, to the best of our knowledge, are all vegan and cruelty-free. If you have any specific concerns then please get in touch.
We are CLP compliant and fully insured. The CLP can be found in the product images before you even purchase.
Fully recyclable PET plastic clamshell with Resin identification code for practical, household recycling. Just like recycling a bottle of pop!
Weights: Weights are approximates but more often than not the actual weight will be more than what we have listed. We tend to put the weight of the lowest melt just to be sure. Our clamshells should be 75-85g, and the Teddy Bags are 42-48g!
Labelling: Labels may be different from the images shown. Some clamshell logos may arrive in a different style to what is shown as we do like to alter and change designs. We are still pretty new after all.
CLP & Safety: All wax melts are CLP compliant and we are fully insured. We have even put our full CLPs of our products online so you can see exactly what you are buying before it arrives. So for example, if you were interested in buying Snow Fairy but needed to know what was in there, then you can see before you buy it!
First of all let me start this by saying I'm really sorry that you may find yourself in a position where you want to return an item. It's not something any seller or buyer wishes to happen, but inevitably it will. This refund policy is designed to be as fair and straightforward as possible so that it works best for both parties. So here's the more 'legal" sounding stuff.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, feel free to get in touch and also check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale/clearance items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com or via Instagram at @teddyevascents
To return your product, simply email us or message us on social media to discuss the return and for a return address to be provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Welcome to the Teddy Eva Club!
Now, there's a slight chance you may have a few questions regarding what the Teddy Eva Club is, so I thought rather than add a butt-load of writing to the FAQs page, I thought I'd do it all here. Excited? Probably not, but feel free to keep reading.
The Teddy Eva Club!
Basically, the Teddy Eva Club is a rewards club. For every £1 you spend online you will receive one teddy point. Every ten teddy points gets you £1 to spend on a future order. In other words, you get 10% cashback.
You can either spend them as you go along as you're obviously going to be purchasing stuff all the time, or save them all up for one MASSIVE discount! It's entirely up to you. You'll even gain them if you subscribe to our monthly wax melt subscription box, as well as get bonus ones for keeping your subscription!
How do I join the Teddy Eva Club?
I'm glad you asked! In order to join the Teddy Eva Club you'll have to sign up via the gift icon on the lower right-hand side of your screen. Simply follow the steps on there and you'll immediately be granted 10 teddy points (£1) towards your first or next order. How awesomely easy is that?
How do I earn points?
Obviously the main way you'll be able to earn Teddy points is by spending money online - I think I mentioned that already. Do you remember the bit where I said: "For every £1 you spend online you will receive one teddy point" - So if you were to place an order for £25 (which would also qualify you for free delivery #HintHint) you would receive 25 Teddy points which would be £2.50 off your next order.
Under that example, not only are you saving money on delivery charges - which is probably a £3.50 saving already - but you're also getting 10% back to spend next time! I mean at this stage we're almost giving you money.
Of course, there are a few other ways you can earn your Teddy points. For a start, we give you 50 points on your birthday. So that's a lovely little £5 gift from us for you to spend when you want to cry into a bucket for turning one year older.
On top of that, we're also running the #TeddyEvaClub on Instagram, which I'll explain now... Let me just make another sexy little subheading.
The Instagram #TeddyEvaClub!
The #TeddyEvaClub is a way for followers on Instagram to earn Teddy points without actually spending a single penny.
Every month we will keep an eye out for people who like, comment or share any of our posts and we'll give out Teddy Points! Sometimes we given them out for Facebook reviews or post comments. Basically, it could be anything!
So if you didn't follow us on Instagram before, perhaps now is the time!