Frequently Asked Questions
Have a question? Then perhaps you'll find the answer here. If you can't find what you're looking for then feel free to email us at email@example.com
If you want to make an account then you basically have to click "create an account" which can be found either via the weird person icon at the top of the page, or via the little present icon at the bottom. That'll sign up as a Teddy Eva Club member where you'll get Teddy Points! Want to know more about Teddy Points? I'm sure in it's this FAQs somewhere.
The Teddy Eva Club is essentially a loyalty rewards programme. You can sign up via the little present icon that should be on the bottom right-hand side of your screen. Just by signing up you'll receive 10 Teddy Points. For every £1 you spend in store you'll also gain 1 Teddy Point. And when it's your birthday we'll also give you 50 Teddy Points!
You can then redeem these points on the website. You get £1 off for every 10 Teddy Points that you collect. Minimum spends do sometimes apply.
Yes. Indeed they are. They even have the little identification number on so they can be identified as PET plastic and recycled in the same way a bottle of pop can.
We also try to use biodegradable or recyclable material in our packaging. The only time we don't is if we've been sent something and it contains non-recyclable bubblewrap for example, then we'd much rather reuse it than chuck it out.
Any questions regarding recyclable materials then feel free to get in touch via firstname.lastname@example.org
I guess it depends on how you want to use them. If you want to use them to make a ragù on a Friday night then no, definitely not. Don't do that.
But if you want to remove the wax melt from the packaging, gently place it in a sensible wax melt burner with ONE unscented tea light that's away from any flammable materials. away from children or pets, and you haven't added water to the burner then yes, they absolutely can be safe.
Any issues with anything just give me a shout via email or Instagram or something. Just not Facebook, I hate Facebook messenger.
General & Random
Honestly, that's exactly how writing the answers to these FAQs feels like. Like seriously, all of these questions and answers are probably going to take me a good 2+ hours to sit down and write. It's actually currently 11:15pm as I'm writing this one. I'm literally sat up in bed with the kids and Rachel asleep talking about trees falling in the woods.
I'm excellent at making good use of my time.
In all seriousness though, these questions are important to someone, I'm just not around to hear it, but there's still a sound out there somewhere.
Not really, whoever told you that is a bonafide liar. But if you want to join the newsletter then head over to substack and you can find it there!
Don't worry, I'm as shocked as you. But yeah we are! We're a legit registered company that you can find via Companies House if you so wish. Our company number is 13209273. You'll find both myself and Rachel as directors. Which is bullshit if you ask me. She should be sub-director and I should be Super Director but there you go.
We're also VAT registered as of August 27th 2021! Our VAT number is 387671739.
And we're also an employer. So believe it or not but I have to pay into someone's pension and do all legal stuff that employers have to do. Isn't that cool?
Too long. It's annoying. Stop asking really useless questions and it would be a LOT quicker!
Kind of. I'm proper shit at doing it, but I do enjoy it when I do!
If you want to sporadically get 20 minute ramblings from an insufferable Welsh twat, then yo can subscribe/follow/punish yourself via Spotify or any other place that does podcasts. It's called "Talking Scents" which is a shit name given that there are other podcasts of the same name. But it kinda makes sense I guess? Like a play on words that I'm in fact "talking sense" but then we're Teddy Eva "Scents"... do you get it?
"But you don't talk any sense"
Well... I'm not going to toot my own my trumpet, but some would easily describe me as "adequate" when it comes to the looks department. I've even overheard someone say "he's a little cutie" but there's a chance they meant Archie.
Either way, if you like to look at men who have that rough sexiness to them, a rasping sensual voice and the body of a pristine athlete, then you're in the wrong fucking place mate.
"I was talking about Rachel"
Oh piss off.
Monthly Subscription Box
Yes we do! And I like to think it's alright. I mean we try really hard to have some fun with it.
You can sign up to one via the "Monthly subscription box" page.
It's basically a themed box every month with 4 Extra-Large Teddy Clamshells in and some "extras" that usually tie in with the month's theme. I'm proper shit at putting out content related to the subscription box, but if you look "Teddy Eva Scents subscription box" on YouTube you can see some unboxings.
No. You're tied for life now, sorry about that!
Of course you can! Honestly, we don't mind. Well, unless all of you did then I'd be like "YO WTF" but if you do want to cancel you can either do so via your account, or by simply emailing me at email@example.com and I'll do it for you.
Ok, well that's not technically a question. But I know what you mean. If you still haven't received your order, then feel free to drop us an email at firstname.lastname@example.org and we'll try to look into it for you.
Usually, I would recommend giving two weeks after your dispatch notification before getting in touch, as that's the time frame Royal Mail give to consider an order lost. But we can still look into it for you and see what it says via the Royal Mail track & trace.
Alternatively, if your order has been sent via DPD or Royal Mail tracked, you should be able to track this via your dispatch email.
In the possible event that one of us have cocked your order up and forgotten to add something, the feel free to get in touch via our email at email@example.com and we'll try and sort you out. Just please try not to be super "business-like" with it.
We run a very casual operation here to feel free to put "Ross you twat where's my Teddy Pot" as the subject line and it'll make it all the more fun!
Just also provide us with your order number, what's missing, any possible photos - of the order, not your 2006 holiday to Cyprus you spanner - and any other relevant information you think we may require. If you could also take a photo of the missing item then that would be excellent and also proof that you have it.
I donno. Maybe.
People buy them I guess, so they can't be that bad. But I'm also not the type of person to blow smoke up my own arse and sit here going "OMG these are the best wax melts everrrr".
All I'll say is that we honestly try our best. We don't want to make shit products. We don't want you to be sad and waste your time and money on us. We don't cut corners and I genuinely try hard at least 65% of the time. The other 35% I'm probably day dreaming.
Shipping & Returns
If you have any questions related to delivery, then we do have a dedicated "Delivery Information" page just for that. But basically we charge between £2.50 and £3.50 for delivery depending on the order size. If you order a few Teddy Pots then it'll be a "large letter" at £2.50.
If you add an Extra-Large clamshell then it'll automatically jump to £3.50 due to their size as they're unable to fit as large letters.
And if you spend over £30 we offer free delivery.
Delivery time varies, but we aim to dispatch within 1-5 working days.
Why yes we do! And it's FREE too!
If you happen to be fortunate enough to live in the NP11 - and some NP12 - postcode areas, then if you place an order with us, you may very well get to see this drop dead gorgeous face at YOUR front door!
Mate, you're asking the wrong dude. I didn't think we did until suddenly there was an order from Malta and Ireland. So there you go.
I honestly hate charging people the postage for international deliveries as it can be silly prices. But if you reallllllly wanna order from us and you live somewhere other than the UK, you can either just attempt to order anyway and hope for the best, or email me and say "DAMNIT ROSS I WANT TO ORDER!" and I'll see what I can do.
Our email is firstname.lastname@example.org