If you're reading this then chances are you're wondering about what our delivery services are like and how long things might take to arrive. I'll give you a simple version and then I'll break it down a little more:
Generally speaking, we aim to dispatch orders within 3-5 working days from when you place your order. Very rarely will we actually hit the 5th day and usually we're quicker than the 3. But we give this figure just in case we have higher volumes etc.
How are orders sent:
All of our orders are sent via Royal Mail Tracked 48. And work as followed:
- Large letter - £2.99
- Parcel - £3.75
- Over £30 - FREE
Large letter orders are generally smaller ones that mainly contain Teddy Pots. Some items automatically have to go as a parcel like wax melt liners, or Extra-Large clamshells due to their size.
We offer local delivery in the NP11 area and some NP12, which we charge at £1.50. But you can still select free delivery if you spend over £30.
We are very new to sending international orders, so we are currently seeing how they go. They will be sent via Royal Mail and their international service. USA & Australia will go via their tracked service and EU orders standard. They "should" arrive within 3-5 days for EU - that's what Royal Mail say but I'd be shocked - and then 5-7 days for USA and Australia. Again, I'd be shocked by that.
We can usually only send items internationally as long as they are below 2kg. For some reason Royal Mail do not allow us to send items over 2kg so if you order ends up going over that we may contact you to discuss your order and possibly have to refund some items to get the weight down.
There is a STRONG chance that you will get a customs charge and fee upon getting your items. We are NOT registered for the IOSS service for applying tax on international orders. We will look into it, but as of right now we are not. This means items go DDU. Which means Delivery Duty Unpaid. If you do get a customs fee at the end please let us know.
If you have any questions related to the delivery of orders, then feel free to get in touch via the "Contact Us" page.