First of all let me start this by saying I'm really sorry that you may find yourself in a position where you want to return an item or that you may require a refund. It's not something any seller or buyer wishes to happen, but inevitably it will.
This refund policy is designed to be as fair and straightforward as possible so that it works best for both parties. So here's the more "legal" sounding stuff that I probably have to have on here. But in all honesty, if you have any issues just email us or drop us a DM on Instagram and I'll sort you out.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Whilst we take as many measures as we realistically can to ensure items arrive undamaged, occasionally items may arrive broken. If this is the case, please get in touch with us at firstname.lastname@example.org and provide your name, order number and any evidence that may be required.
Whilst we are able to offer refunds and returns on any product that arrives to you that are damaged and broken, we cannot do the same for cracked wax.
If your wax melt does arrive with minor cracking in the surface then we do don't really constitute this as a damaged product as this does not prevent the product from being used or its effectiveness
So in that case we won't be able to offer a refund or replacement for minor cracking.
Unfortuntely there is a very thin fill space between the segments as the top of the wax melt and sometimes this can form the occasional crack whilst in transit. We do however ensure that they are uncracked before leaving us as cracked wax melts go in our "Jenny Dropped It" section.
Sorry about this one.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, feel free to get in touch and also check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale/clearance items cannot be refunded unless they arrived damaged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org or via Instagram at @teddyevascents.
To return your product, simply email us or message us on social media to discuss the return and for a return address to be provided.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.