FREE STANDARD DELIVERY ON ORDERS OVER £25
@TeddyEvaScents

Refund Policy

RETURNS

First of all let me start this by saying I'm really sorry that you may find yourself in a position where you want to return an item. It's not something any seller or buyer wishes to happen, but inevitably it will. This refund policy is designed to be as fair and straightforward as possible so that it works best for both parties. So here's the more 'legal" sounding stuff.


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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, feel free to get in touch and also check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at teddyevascents@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale/clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at teddyevascents@outlook.com or via Instagram at @teddyevascents

Shipping
To return your product, simply email us or message us on social media to discuss the return and for a return address to be provided.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.