Frequently asked questions

OK, that's not technically a question, but we know what you mean. Start with the tracking link in your dispatch email. If it hasn't arrived or the tracking looks wrong, email hello@teddyevascents.co.uk with your order number and we'll look into it.

In the event of an order going missing, we'll help get it sorted.

In the possible event that one of us has cocked your order up, email hello@teddyevascents.co.uk and we'll sort it out. Include your order number, what's missing and a photo of what arrived — not your 2006 holiday to Cyprus, you spanner.

If you could also take a photo of the missing item, that would be excellent and proof that you have it and LIED TO ME GODDAMNIT!

Our refund policy explains the process. If something arrives damaged or there is a problem with your order, email hello@teddyevascents.co.uk with your order number and the details so we can help.

We aim to dispatch within 1–2 working days, although busy periods can take longer. UK orders are sent with Royal Mail Tracked 48, with free UK delivery on orders over £30 after discounts.

See our Delivery Information page for the current details. The delivery options and final charge for your address are shown at checkout.

We used to, but finding the time to deliver orders quickly was tricky. We do offer free local collection instead: rather than us coming to you, you come to us. Please choose collection at checkout and wait for your ready-to-collect notification.

Available destinations and delivery prices are shown when you enter your address at checkout. See our Delivery Information page for more details, or email hello@teddyevascents.co.uk if you are unsure whether we can send to you.

Yes, we offer free collection from Unit 13B, Darren Drive, Prince of Wales Industrial Estate, NP11 5AR. Select collection at checkout and wait until your order is ready.

We are a small team, so please email hello@teddyevascents.co.uk to confirm a collection time before travelling. Sickness, school runs and life can occasionally get in the way.

Well, we like to think so! Apparently some people even like the cleaning scents, despite Ross repeatedly telling them to WASH IT THEMSELVES.

We try our best and want you to enjoy what you order. For opinions from actual fellow humans, have a look at our Trustpilot reviews.

Our PET wax-melt packaging has a plastic identification mark. Please check the packaging and your local recycling guidance. We also try to use recyclable or biodegradable packing materials, and sometimes reuse packaging we have received rather than throw it away.

If you are unsure about a particular item, email hello@teddyevascents.co.uk.

That depends on how you use them. If you want to put a wax melt in a ragù on a Friday night, definitely not.

Read the product safety label and follow the instructions supplied with your burner. Remove the packaging before use, keep out of reach of children and pets, and never leave a lit burner unattended. Product safety labels are included in the product images where available. Read our product information or contact us if you need a label before ordering.

We cannot promise that every fragrance is suitable for every pet. If you are unsure about using a particular product around your animal, ask your vet before using it. We can provide the product safety label and ingredient information to help with that conversation.

Contact us with the product name and we will help you find the information.

Three Cubs Bakery is the brownie side of the business. Fragrance for your home, brownies for your face — please keep those two uses the right way round.

You can check the business listing on the Food Standards Agency website. Contact us if you want to know what is currently available.

Piss off.

The Teddy Pot Sample Box is a lovely place to begin. Choose a fragrance family and we will pick ten different Teddy Pots so you can discover your favourites.

If you already know what you like, browse our wax melts and use the dropdown on each scent to choose your option.

Yes! You can see the current box, what is included, the price and subscription details on our Monthly Wax Melt Subscription page.

Looking for a one-off box instead? Choose the Teddy Pot Sample Box.

No, you are tied for life now. Joking! Of course you can.

You can manage your subscription through your account or the subscription-management link in your emails. If you need a hand, email hello@teddyevascents.co.uk and we will help.

Head to My Account at the top of the website and follow the sign-in or account-creation steps. If you are looking for Teddy Points, open the rewards widget or visit our Teddy Points page.

The Teddy Eva Club is our loyalty rewards programme. Collect Teddy Points and redeem them for rewards on a future order. A very fancy name for a rather useful perk.

The rewards widget shows your balance and available rewards. Read more on our Teddy Points page; reward terms and minimum spends can apply.

Honestly, that is exactly how writing these FAQs feels. Everyone else is asleep and here I am, talking about trees falling in the woods. Excellent use of my time.

For the purposes of this very professional FAQ page: yes. Next question.

It is award winning. At least in my head.

If you want to find out for yourself, head over to our Substack newsletter. Anyone who told you it was amazing may or may not be a bonafide liar.

Do not worry, we are as shocked as you. Yes, Teddy Eva Scents is a registered company, number 13209273. Our VAT number is 387671739.

Ross and Rachel run the business. Ross would prefer to be listed as Super Director, but apparently that is not an official job title.

Too long. Stop asking really useless questions and it would be a LOT quicker!

Who told you?! Yes, it is called The Ross and Rachel Show. You can find it on Spotify.

It is basically Ross and Rachel talking shite for a while. There we go.

Some would describe Ross as adequate. He once overheard someone say, “he is a little cutie”, although there is a chance they meant Archie.

If you meant Rachel: oh, piss off.

Tiger. Ross remains convinced that he could take a tiger. Everyone else remains unconvinced.

Please do not use this FAQ page as wildlife advice.

Thank you for the compliment. He is sorry to disappoint you, but he is MARRIED. If that situation ever changes, he has threatened to put an application form online.